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SLB Connect City Workshop, March 19, 2013 at Auto Cluster Exibition Center, PCMC, Pune


 
The Service Level Benchmarks (SLB) program was launched under the leadership of the Ministry of Urban Development (MoUD) in 2009. In 2010, the SLB framework was integrated into the recommendations of the 13th Finance Commission. Since then, the program has been extensively adopted across the country, with over 1400 municipalities reporting their performance as per the SLB indicators in 2011.
 
As an extension to the SLB program, at the behest of MoUD, the Water Sanitation Program (www.wsp.org), in association with Pimpri Chinchwad Municipal Corporation (PCMC), has completed the implementation of a pilot initiative – 'SLB CONNECT' - to strengthen citizen engagement in the delivery of services. The potential of mobile and emerging media technologies is being leveraged to facilitate tracking of service delivery (on SLB indicators linked to customer service) based on citizen feedback.
 
The results of the survey have now been analysed and are now available for sharing with various stakeholder groups. In addition to sharing the results of the survey, the team comprising of domain experts from WSP and practitioners from PCMC are now planning to share their learnings and experiences from the exercise with various stakeholder groups. The technological systems and process of engaging citizens for improvement of public services will be showcased during the workshop and the feedback from the participants will be gathered for improving the systems as well as their integration into regular working of PCMC. A half day workshop is proposed to be held on March 19, 2013 from 10.00 am – 2.00 pm. The tentative agenda for the workshop is as below:
 
March 19, 2013, PCMC, Pune (Draft Agenda)
 
10.00 – 10.30 am
Registration
10.30 – 10.45 am
Welcome Address
WSP representative / PCMC representative
10.45- 11.10 am
Keynote Address
Mr. Shrikat Pardeshi, Commissioner PCMC
11.10 – 11.40 am
Introduction to SLB Project and its implementation in PCMC
WSP Representative
11.40 – 12.40 pm
SLB Connect Systems Demo
WSP and deployment Team
12.30 – 1.00 pm
Panel Discussion on the way forward
WSP, PCMC, Invited panelists
1.00 – 1.30 pm
Q & A and recommendations from stakeholders
WSP and deployment Team
1.30 – 2.15pm
Lunch
 

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