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About SLB Connect

SLB CONNECT is an initiative aimed at strengthening citizen engagement for delivering improved service outcomes. Designed as an extension of the Service Level Benchmarks (SLB) program rolled out by the Ministry of Urban Development, it uses ICTs to track service delivery from the citizen's perspective i.e. the "service experience". The mobile-web system has been developed and successfully implemented in Pimpri Chinchwad Municipal Corporation (PCMC) - a city of 1.7 million population in the state of Maharashtra.

The SLB CONNECT system encompasses three components:
(i) Conduct of a mobile based survey for sample households (5200 Households in the PCMC pilot)
(ii) Real time monitoring of survey using a web based Survey Management module
(iii) Dynamic results analysis using a web-based Dashboard that resonates with the SLB framework

On completion of the exercise PCMC has shown keen interest in taking this initiative forward and integrating it with their planning and operational processes. SLB-CONNECT is being seen as a useful means to,
- track service outcomes for projects/ programs
- provide a reality check for the performance levels reported by service providers
- analyse performance at an intra-city level (e.g. zone/ ward), including performance in slums/ poor areas
- integrate citizen priorities/ needs into planning processes
SLB CONNECT can therefore provide a credible basis for strengthening citizen engagement towards improving service outcomes.

Download SLB Connect Brochure...

  • Water and Sanitation Program(WSP)
    The Water and Sanitation Program (WSP) is a multi-donor partnership administered by the World Bank to support poor people in obtaining affordable, safe and sustainable access to water and sanitation services.

  • Ministry of Urban Development(MOUD)
    The Ministry of Urban Development is responsible for formulating policies, supporting and monitoring programmes and coordinating the activities of various Central Ministries, State Governments and other nodal authorities in so far as they relate to urban development issues in the country.

  • Pimpri Chinchwad Municipal Corporation(PCMC)
    Pimpri-Chinchwad Municipal Corporation or PCMC is a Municipal corporation in the city of Pimpri-Chinchwad which is a suburb of Pune. This corporation is situated on Mumbai - Pune National Highway (Part of NH 4) in the heart of Pimpri-Chinchwad. It was established in 1982 covering an area of about 87 square km.

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