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News & Updates
  • August 2013. SLBConnect survey completed in gujarat survey result on dashboard.
  • June 2013. MoUD recognizes SLB Connect as one of the good practices models for citizen engagement. Asks other states to replicate PCMC pilot.
  • March 2013. SLB Connect City Workshop held in PCMC on March 19, 2013. Commissioner PCMC and Deputy Mayor of Municipal Corporation attended the workshop.
The Water Blog
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  • Info of SLBConnect Dashboard for Mahesana and PCMC are open and to view score card register yourself.
About SLB Connect
The Service Level Benchmarks (SLB) program undertaken by the Ministry of Urban Development (MoUD), Government of India, since 2009 emphasizes a shift in focus from infrastructure creation to the delivery of service outcomes. The program covers water supply, wastewater, solid waste management and storm water drainage. Since its inclusion in the 13th Finance Commission recommendations, SLB has become an integral component of the urban reform agenda being implemented at various levels.

SLB Connect aims at collecting and analyzing citizen feedback on service delivery using innovative mobile,ICT and analytical tools.It is aligned with the SLB framework, and provides feedback on SLB indicators which address customer service aspects.The analyzed outputs from SLB Connect will help strengthen the SLB program.
Resource Documents
The primary purpose of SLB Connect toolkit is to help sector professionals replicate the initiative in their cities. The toolkit is organized as user manuals, survey methodology and guidelines and results interpretation guidelines.  
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